Good news for remote agents: Amazon Connect now optimizes audio when you're working from Azure Virtual Desktop or Windows 365 Cloud PC. IT admins just need a one-time setup, then media redirects to your local device for crystal-clear calls. Your agents can jump straight into the Amazon Connect workspace and start taking calls—no extra hassle.
AWS just leveled up Kinesis Data Streams with the ability to scale down ingest capacity using warm throughput. Now you can dial back your stream's write throughput when traffic drops, keeping costs lean while maintaining peak-hour performance. It's like having a thermostat for your data pipeline—set it and forget it. Available free across all AWS regions for On-demand Advantage users.
Amazon MWAA now supports Apache Airflow 2.11.2, bringing security patches, bug fixes, and dependency upgrades to your workflows. This maintenance release improves task lifecycle management, enhances secrets masking, and updates S3 and CloudWatch providers. Spin up a new environment or upgrade existing ones with just a few clicks in the AWS console.
Tired of duplicate patient records messing up your healthcare data? AWS HealthLake's new resource matching feature automatically identifies and links duplicates across FHIR resources—no fancy master data management tools needed. It matches high-confidence identifiers like SSN and medical record numbers while keeping original records intact. Available in preview across multiple regions.