Amazon Connect Cases Gets Performance Dashboard for Better Team Insights
Amazon Connect Customer now ships a performance dashboard for Cases that lets managers track case volume, resolution times, and SLA targets across 10 AWS regions including US, Canada, Europe, Asia Pacific, and Africa. You can drill into metrics by case template, assigned user, or queue to spot trends and fix bottlenecks—perfect for identifying which teams need process tweaks.
source: [aws/whats-new]