Amazon Connect Customer Gets Speedy Drill-Down for Real-Time Metrics
Amazon Connect Customer dashboards now let supervisors drill down into live queue and routing profile data with a single click—perfect for spotting issues like wait time spikes and reassigning agents on the fly. This one-click capability rolls out across all AWS commercial regions and AWS GovCloud (US-West), giving your contact center team faster visibility into what's actually happening.
source: [aws/whats-new]