Natera's AI Lab Assistant Cuts Response Time by 130x Using Amazon Bedrock AgentCore
Natera built SWARM, an agentic AI system on Amazon Bedrock AgentCore that automates lab operations by capturing institutional knowledge and scaling it across support workflows. The system achieves 130x faster first responses and handles 96.2% of support tickets automatically—a solid win for anyone dealing with complex operational knowledge at scale.
source: [aws/machine-learning-blog]