ShipStation Global Builds Smart Slack Bot with Amazon Bedrock AgentCore
ShipStation Global's engineering team created Deckhand, an AI-powered IT help desk agent running on Amazon Bedrock AgentCore that handles routine support questions directly in Slack. The bot tackles knowledge base queries, analyzes error screenshots, and auto-files Jira tickets—nailing a 97.5% resolution rate with 96% positive feedback in just three months.
source: [aws/machine-learning-blog]