bartek@aws: ~/news
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$ AWS Architect · DevOps · Cloud
Wednesday, August 19, 2026

KnowledgeForge: Turning Your ITSM Ticket Chaos Into Gold

Tired of knowledge bases that look like digital graveyards? KnowledgeForge automatically mines resolved ITSM tickets into fresh knowledge articles while cleaning up your existing library through smart deduplication and quality scoring. It's like having a librarian who actually knows machine learning, powered by Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions.

source: [aws/machine-learning-blog]