Amazon Connect Customer Gets Smarter Capacity Planning with 15 & 30-Minute Intervals

Amazon Connect Customer just leveled up workforce planning with granular interval-based capacity forecasting. Now you can generate staffing plans at 15 or 30-minute intervals across Voice, Chat, Task, and Email—catching those sneaky demand spikes like lunchtime chat surges or end-of-day call volume shifts. Add shrinkage assumptions and headcount data at the interval level for laser-focused accuracy. Say goodbye to over-staffing headaches and hello to better service levels and operational efficiency.